Cancellation & refund policy
Once tickets are purchased, they are binding. Due to the attention and organization that goes into each tour, please take careful note of our cancellation policies:
Tours run regardless of weather conditions.
Cancellations must be communicated by WhatsApp or by phone +972 52-727-5422 no less than 24 hours before scheduled departure time to request a refund.
If you cancel at least 3 days (72 hours) in advance of the scheduled departure, there is no cancellation fee.
If you cancel between 1 and 3 days (24 – 72 hours) in advance of the scheduled departure, there is a 25% cancellation fee.
If you cancel the day of the scheduled departure or are a no-show, the tour is non-refundable. We will charge 100% of the tour price.
To change the time or date of a tour on existing reservations within 48 hours of the tour start date and time, we will charge an administration fee of $15 per person. The Company retains the right to issue refunds at our discretion.
REFUNDS: The customer is not entitled to claim a refund unless it is in accordance with our cancellation policy or under certain special circumstances that have been approved by the company management. Please note that this process takes time and is dependent on the credit company for processing.